Frequently Asked Questions
Assistance with your Wales Bonner orders and inquiries.
Where does Wales Bonner ship from?
All orders are dispatched from our distribution centers in the United Kingdom and Europe. Shipping times and costs vary depending on the destination country.
What is your return policy?
We accept returns within 14 days of receipt. Items must be in their original condition, unworn, unwashed, and with all designer tags attached. Please note that certain items, such as footwear, must be returned in their original, undamaged box.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal and Apple Pay.
Are duties and taxes included in the price?
For orders within the UK and EU, taxes are included. For international orders outside of these regions, duties and taxes are calculated at checkout and may be prepaid to ensure a seamless delivery experience.
How do I determine my size in Wales Bonner garments?
Each product page features a detailed size guide. Our collections typically follow European sizing. If you are between sizes, we generally recommend sizing up for a more relaxed fit consistent with the brand's silhouette.